Terms & Conditions
Welcome to Breeze Luxury Laundry. These Terms & Conditions govern the use of our services, define our mutual responsibilities, and ensure that your garments and your trust receive the highest standard of care.
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By engaging our services, you confirm your agreement to these terms, which are compliant with the laws of the Arab Republic of Egypt and reflect the elevated standards expected by our clientele.
1. Service Agreement
Scope
Breeze provides luxury laundry, dry cleaning, couture garment preservation, household textile care, and express concierge services as described on our website and service materials.
Service Levels
- Standard returns: 24–48 hours for most garments and household items.
- Express/Same-day: Available for select items; slots subject to daily capacity.
Quality Standards
All care uses European-standard machinery, couture-safe chemistry, and strict QA. If dissatisfied for any reason, we offer a complimentary re-clean where feasible.
Service Limitations
Unserviceable defects, uncolorfast trims, and severely aged materials may be declined or subject to a limited warranty, with full transparency before processing.
Reservation of Right
We reserve the right to decline service for items not compliant with our quality or safety standards.
2. Pricing and Payment Terms
Transparent Pricing
Starting prices are listed on our website for each service category. Final quotes are confirmed after in-person inspection and client approval, so you only invest in required care.
Accepted Payment Methods
- Fawry: Nationwide, instant confirmation
- Cash on Delivery or Pickup: Immediate receipt provided
- Corporate billing: Recurring invoicing available by arrangement
Billing and Invoices
Receipts and invoices are provided on delivery or via email. Corporate clients may opt for consolidated monthly summaries.
Payment Timeline
Full payment is due upon completion of service delivery unless otherwise arranged in writing.
No Hidden Fees
Any premium restoration or express surcharges are confirmed with you before execution.
3. Garment Care & Liability
Inspection & Documentation
Each garment is documented (notes/photos for sensitive, high-value, or pre-damaged items) prior to service. Noted stains, embellishments, or prior repairs are disclosed for your consent before treatment.
Insurance
Our Garment Protection Program insures each item up to its declared or mutually assessed value (limitations apply for rare or vintage pieces).
Care Protocols
All treatments use fabric-appropriate, eco-certified chemistry and methods. Items are processed per client preferences (profiled) and best practice standards.
Claims and Compensation
- If damage or loss occurs, notify concierge within 48 hours of delivery. Submit supporting photos and documentation.
- Our team investigates, responds within 7 business days, and offers re-cleaning, repair, or compensation according to declared value and policy coverage.
- Compensation for aged/vintage items is capped and subject to agreed depreciation rates.
Inherent Weaknesses & Limitations
We are not liable for damage resulting from age, prior improper care, manufacturer defects, or unstable dyes/trims previously disclosed.
High-Value Item Exception
Items assessed at EGP 10,000+ require client-declared values and advance approval of limited liability waivers.
4. Pickup & Delivery Terms
Service Areas
Greater Cairo, Giza, 6th October City, New Cairo; Alexandria and Red Sea launching soon.
Scheduling
Pickup and return windows are booked in advance. Express and priority windows are subject to daily capacity and availability.
Missed Pickup/Delivery
If you miss a scheduled window, contact us as soon as possible for rescheduling. Repeat missed pickups may incur a return trip fee.
Contactless Delivery
Available upon request. All items delivered in sealed bags with documented chain-of-custody.
Force Majeure
Breeze is not responsible for service delays caused by events outside our control (e.g., natural disasters, government actions).
5. Customer Responsibilities
Garment Preparation
Please empty all pockets, remove valuables, and disclose any stain history, alteration, or delicate trims to our specialists or on provided checklists.
Disclosure of Special Care Needs
Clearly indicate items requiring special handling or limitations. Unmarked hazards (e.g., pens) may void claims for internal damage.
Approvals
Confirm consent for advanced stain treatment, dye stabilization, or minor repairs if required for specific garments.
Timely Payment
Settle all payments at delivery unless on a corporate or approved account plan.
Pickup Presence
Ensure a responsible person is available at agreed times for handoff or delivery. If unavailable, designate a trusted party in writing.
6. Dispute Resolution
Governing Law
These terms are governed by the laws of the Arab Republic of Egypt.
Mediation First
In case of disputes, both parties agree to mediation in good faith before legal proceedings.
Jurisdiction
Any disputes not resolved amicably shall be subject exclusively to the courts of Cairo, Egypt.
7. Miscellaneous
Amendments
Breeze reserves the right to update these terms. Changes are posted on our website with the effective date. Continued use of services after updates constitutes acceptance.
Severability
If any provision is found invalid or unenforceable, remaining provisions remain in effect.
Contact
For questions or to obtain a copy of the latest Terms & Conditions, contact our legal team at info@breeze-eg.com.
8. Extended Liability Disclaimer and Customer Responsibility Agreement
The customer acknowledges and agrees that Breeze Luxury Laundry has exercised the highest standards of due diligence, professional care, and industry best practices in the handling, inspection, cleaning, pressing, restoration, packaging, and delivery of all garments, textiles, and related items entrusted to our care.
Breeze Luxury Laundry hereby completely and absolutely disclaims any and all liability for damages, losses, deterioration, discoloration, shrinkage, stretching, or any form of alteration to garments and textiles resulting from any of the following causes directly or indirectly attributable to the customer:
The customer explicitly agrees that any and all claims must be: (i) reported within 48 hours of receipt, (ii) accompanied by clear photographic evidence, (iii) submitted in writing via email or registered form, (iv) include the original receipt and order number, and (v) detail the specific nature of the complaint. Failure to comply results in automatic waiver of claims.
Breeze’s maximum liability, in the unlikely event of proven negligence, is strictly limited to: (i) ten times the cleaning charge for the item, or (ii) its current fair market value based on age and condition—whichever is lower; subject to depreciation for items over one year old; maximum aggregate per order EGP 5,000 unless separately insured.
Items exceeding EGP 10,000 require prior written value declaration, separate insurance at customer’s expense, a signed limited-liability waiver, photographic documentation, and a special-handling surcharge as per premium rates.
Breeze reserves the right to refuse service for high‑risk items, return items unprocessed if hidden damage is discovered, accept items only on a limited‑liability basis, and require signed waivers for pre‑damaged items.
No liability for loss, damage, or deterioration resulting from: failure to remove plastic covers within 24 hours, improper storage conditions, failure to follow storage instructions, or cross‑contamination with uncleaned items.
Customers must inspect all items immediately upon receipt, verify counts against the receipt, check concerns before the delivery agent departs, and sign acceptance only after complete satisfaction. Signed acceptance constitutes waiver of future claims.
Breeze is not liable for delays or damage caused by acts of God, disasters, severe weather, fire, theft, vandalism, terrorism, civil unrest, government actions, third‑party negligence, power failures, equipment breakdowns beyond reasonable control, or pandemic‑related restrictions.
The customer fully indemnifies Breeze, its owners, employees, agents, contractors, and affiliates from claims arising from misuse, negligence, care instruction violations, third‑party claims, consequential or indirect losses, and legal fees for disputes found without merit.
Excludes liability for: color loss/bleeding in untested garments; shrinkage in garments without/with incorrect care labels; items made from unconventional materials; double‑sided garments when only one side was identified; items contaminated with undisclosed hazardous materials; sentimental value beyond replacement cost.
This agreement is governed by Egyptian law; disputes are subject to mandatory mediation first and the exclusive jurisdiction of Cairo courts; each party bears its own legal costs unless fraud is proven.
Frequently Asked Questions
Need help?
Our concierge team is here to help with any question regarding these terms.
الشروط والأحكام
مرحباً بكم في Breeze للغسيل الفاخر. تحكم هذه الشروط والأحكام استخدام خدماتنا وتحدد مسؤولياتنا المتبادلة لضمان أعلى معايير العناية بملابسك وثقتك.
التنقل السريع
شروط عامة
- تنحصر مسئولية Breeze بتعويض قدره عشرة أضعاف قيمة تنظيف القطعة أو قيمتها السوقية العادلة (أيهما أقل)، بحد أقصى 5000 جنيه مصري لكل طلب ما لم يكن مؤمناً عليه بشكل منفصل.
- لا نضمن إزالة جميع البقع ولكن نبذل قصارى جهدنا دون الإضرار بالقماش أو اللون.
- الشركة غير مسئولة عن التلف الناتج عن التخزين غير الصحيح بعد التسليم.
- الشركة غير مسؤولة عن الانكماش أو تغيّر الألوان عند تنظيف القطع الجديدة لأول مرة.
- يرجى مراجعة الملابس وعدّها جيداً عند الاستلام؛ بمجرد الاستلام والدفع تنتهي مسؤولية الشركة تجاه العميل.
- الشركة غير مسئولة عن الإكسسوارات المصنوعة من خامات ضعيفة لا تتحمل عمليات التنظيف.
- مدة الاحتفاظ بالملابس 30 يوماً من تاريخ الاستعداد للتسليم، بعدها قد تطبق رسوم تخزين يومية.
- عند استلام الملابس يُفضل إزالة التغليف البلاستيكي أو وضعها في مكان جيد التهوية.
تنبيه مهم: استلام الفاتورة يُعد موافقة على البنود السابقة. للاستفسار اتصل على: +201003030036
ملحوظة: تم صياغة التعليمات لحماية حقوق الشركة قانونياً عند حدوث نزاع.
نبذة عن Breeze
شركة مصرية تقدم خدمات تنظيف جاف وغسيل فاخر بمعايير احترافية تضاهي الأسواق الأوروبية وبعض الدول العربية.
خدماتنا تشمل:
- الكي
- التنظيف الجاف
- تنظيف وإصلاح السجاد
- تنظيف المفروشات بالفروع أو في المنزل
- تنظيف الأحذية والحقائب
معايير الجودة:
- معدات إيطالية من الفئة الأولى
- مواد تنظيف ألمانية صديقة للبيئة
- فريق متخصص في العناية بالمنسوجات
إخلاء المسؤولية الموسع واتفاقية مسؤولية العميل
الأسئلة الشائعة
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